Effective Date: August 4, 2026

We want you to be satisfied with your purchase from STFU Softball. If you are not completely happy with an eligible item, you may request a return within 14 calendar days of receiving your order.

To qualify for a return, the item must be:

• Unworn, unused, and unwashed
• In its original condition
• Returned with its original tags and packaging
• Accompanied by proof of purchase

Items that show signs of wear, washing, damage, odors, alteration, or use may not be accepted.

The following items are final sale unless they arrive defective, damaged, or different from what was ordered:

• Custom, personalized, or made-to-order merchandise
• Team uniforms and custom jerseys
• Clearance or final-sale items
• Gift cards
• Items unsuitable for return for health or hygiene reasons

Before sending anything back, contact STFU Softball through the contact form at www.stfusoftball.com within 14 days of receiving your order.

Please provide:

• Your name and order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

Return instructions will be provided after your request is reviewed. Items sent back without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. STFU Softball is not responsible for returns lost or damaged during return shipping.

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method.

Please allow 7–10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.

Eligible items may be exchanged when replacement inventory is available. Contact us within 14 days of delivery to request an exchange. Custom and personalized items cannot be exchanged unless they are defective or incorrect.

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund when approved.

Questions about a return can be submitted through the contact form at www.stfusoftball.com.

STFU Softball reserves the right to refuse returns that do not meet the requirements of this policy.